‘You’ve Got Mail!’ Scrambles to Solve Rapid Tech Support Questions
You’ve Got Mail! fires emails at you every few seconds, tasking you with figuring out what to do with them to help your clients. Or you’ll be fired.
You’ve been blessed with a tech support job, where all of your customers are very reasonable about their demands and how much time they will take to resolve. What a wonderful role. Anyway, you will rapidly receive emails with a variety of problems in them. You need to parse what the issue is, then send the client to the FAQ, respond showing you’ve received the message, unlock their accounts, ban people, send them to billing, or forward their question to the development team. Those are all the things you can do, but it gets hard fast because folks expect solutions in a hurry. And the emails just keep piling up.
The most complicated part is figuring out what the heck some of these people are asking for. Some of them will ramble incessantly about absolutely nothing for pages, but you need to scan all of it to figure out what the solution could be. If you get it wrong, the boss will know immediately, after all. Get it wrong three times and you’re out of a job. Each email has a timer as well, and if you run out of time, that counts as a mistake as well, which also counts toward your total. So, you’re forced to rush through the emails, trying to find the solution as fast as possible. This means you’re likely going to miss a thing or two, bringing you that much closer to losing your job.
You’ve Got Mail! should be mandatory playing for anyone who’s yelled at a tech support employee for taking more than a few minutes to fix something. It does a fantastic job of capturing the stress and time pressures of these jobs, as well as the corners you learn to cut in order to keep your clients and bosses happy.
You’ve Got Mail! is available now on itch.io.
